Laptop won’t shut down on Windows 10? Here’s the fix

This post is also available in: Italian

Many users who have upgraded their PC to Windows 10 or performed a clean installation of the O.S., complain about a weird problem: their laptop won’t shut down on Windows 10 and doesn’t wake up from sleep.

In particular, once they click on Start – Shut down, the screen goes black (it completely turns off), but the PC is actually turned on, with the LEDs on and the fan spinning.
The only way to turn off the computer is to force the shutdown pressing the power button.

laptop won't shut down on Windows 10

It seems that laptops which are experiencing this issue are HP and Asus ones, but we do not exclude that devices from other manufacturers also show this bug. The Geek’s Lab has found this bug on two Asus laptops and, after many headaches, has finally found the culprit!

The problem is actually not related to Windows 10 itself. Your laptop won’t shut down on Windows 10 because of an Intel driver issue!
The bugged driver is the Intel Management Engine Interface (EMI), version 11.x. The driver can be found on Device Manager – System Devices.

The solution, therefore, is to manually downgrade the above driver, waiting for Intel’s fix of this weird bug.

Laptop won’t shut down on Windows 10? Here’s the fix – Guide

  • Download Intel driver (any 10.x 9.x might be fine). Don’t worry if they do not appear as versions for Windows 10, we installed version 10.0.38.1036 without problems.
  • Click on the name of the driver, then on the name of the .zip file. Finally, accept the license terms you will find at the bottom.
  • Wait for the download.
  • Open the zip file and the folders inside it, until you find “SetupME.exe“. Double click and install the driver. You will be asked to replace the existing driver with an older version, accept and go on.
  • Restart the PC and test if it shuts down and sleeps properly.

DONE! If after many shutdowns this problem no longer occurs, you can say, as we can, to have it fixed!

NOTE: Some users suggest to disable the fast startup: Control Panel – Power Options – Choose what the power buttons do – Change settings that are currently unavailable.
We think, however, that this is not the solution to the problem, because it had no effect on our laptops. Leave it as a last resort if the downgrade of the driver has no effect.

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15 thoughts on “Laptop won’t shut down on Windows 10? Here’s the fix

  • October 31, 2016 at 3:50 pm
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    I have the same problem, yet, I cannot follow the solution you have provided (there is no EMI driver shown in my device manager). I have Asus Eebook x205TA. Could you please provide more specific solution for this product as well? Thank you.

    • November 1, 2016 at 2:38 pm
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      Hi, what is your notebook processor?

    • November 21, 2016 at 8:08 pm
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      Hi! I have the same Asus X205TA and don’t have the EMI driver. I checked and it’s processor is Intel Atom CPU Z3735F@ 1.33Ghz. Anyone here fixed this? Thanks, Bob

      • November 21, 2016 at 8:43 pm
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        Hi friend, If you don’t have EMI driver you can try to update your video card driver.

      • November 22, 2016 at 8:19 am
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        I disabled the fast startup and it solved my issues. To disable the fast startup: Control Panel – Power Options – Choose what the power buttons do – Change settings that are currently unavailable.

  • November 5, 2016 at 5:41 pm
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    Same problem here on ASUS 100TA after upgrading from Windows 8.1 to 10.
    I have Intel Power Engine Plug-in and Intel Power Management IC Device. Not sure which one is at fault.

    • November 5, 2016 at 9:23 pm
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      search the Intel Management Engine Interface (EMI)

      • November 5, 2016 at 9:51 pm
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        I do not have the EMI driver. The ones I mentionned in my original message are the only ones I have.

        • November 6, 2016 at 8:06 am
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          If you don’t have EMI driver you can try to update your video card driver.

  • November 13, 2016 at 4:38 pm
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    why should i do all of this steps !! , it looks like will take a year to do after some research i found a better tool , it was because of it my pc is really more fast , even i couldn’t believe at first , this tool called fix myPC https://goo.gl/TgyolI .. honestly i really recommend to try it guys

  • May 5, 2017 at 3:35 am
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    I am 100% sure that this has fixed my problem, my computer was faster after the restart. Its amazing for 2 years now Best Buy has been telling me there is nothing wrong with my laptop, however they never leave it on long enough for it to happen, would never wake up out of sleep mode either. So found a solution that sucked, before we had to restart everytime we were done with the computer and then shut it down. Thats the only way we could get it to turn off. You rock!!!!!!

  • August 28, 2017 at 5:15 pm
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    Wow, thx, it worked. Although I upgraded the driver instead of downgrading it. It seems the issue is connected with auto-downloaded drivers.

  • November 15, 2019 at 2:55 pm
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    thank’s for your tips. it worked

  • November 15, 2019 at 2:55 pm
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    It is actually a great and helpful piece of information. I am satisfied that you simply shared this helpful information with us. Please stay us informed like this. Thanks for sharing. Guest Posting Sites List 2018

  • November 15, 2019 at 2:55 pm
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    This still works even today. Had the issue after the latest Windows 10 update on my Asus (experienced this years ago). And still works! Thanks

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